Privacy Policy
Last updated July 2026
This policy covers how Jonah's Tech Support ("we", "us") handles information collected through this website and the client portal. It doesn't cover the repair or support work itself - just how we handle your data when you use the site.
What we collect
When you become a client, we store your name, email address, phone number, and details about your visits - things like the device involved, the issue reported, notes from the visit, and invoicing information. If you sign in to the client portal, we also store a session cookie to keep you signed in. If you submit a testimonial, we store your rating and comment along with which visit (if any) it relates to.
How we use it
We use this information to schedule and document visits, send appointment reminders and summaries, let you sign in to the portal, and, if you choose to leave one, display your testimonial. We don't use your information for advertising, and we don't sell it to anyone.
Signing in
The client portal doesn't use passwords. Instead, we email you a one-time code and sign-in link. Anyone with access to that code or link could sign in as you, so treat them like a password and don't forward that email.
Who else sees it
Your information is stored with our database provider and sent through our email provider solely to operate the site and portal. We don't share it with anyone else except as required by law.
How long we keep it
We keep client and visit records as long as you're a client, and generally afterward as a business record. You can email us anytime to ask what we have on file or to request that it be deleted.
Changes
If this policy changes in a meaningful way, we'll update the date at the top of this page.
Questions
Email jonah@mytechsupport.org with anything about your data or this policy.